Commercial Management

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Bringing Transparency To Complexity

For over 20 years, CJC’s Market Data Commercial Management team has provided global solutions to a diverse client portfolio via our centres of excellence in London, New York, Hong Kong and Singapore.

We provide solutions and services to help our clients solve the complexity of managing all commercial aspects of market data. By providing tailored solutions aligned with our client's business focus and strategy, we assist our clients to adopt and implement industry best practices.

CAPABILITIES

REDUCING COST AND MINIMIZING RISK

Since the global financial earthquake of 2008, firms operating in the financial services sector have, broadly, faced the same two key business challenges – maximizing profitability and mitigating risk.

Market data expenditure, expected to top $30 billion worldwide in 2019, is accepted to be one of the dominant factors adversely impacting profitability. Similarly, financial risk arising from exchange and vendor audits, as well as compliance risk from the regulators, present considerable obstacles to controlling overall risk exposure.

BRINGING TRANSPARENCY TO COMPLEXITY

In such a challenging environment, our commercial management team offers a wealth of experience and expertise, delivered via a suite of professional services and consultancy offerings focused on the market data commercial management space.

These solutions not only address immediate challenges arising from, for example, impending vendor audits, or exchange pricing or policy reviews but also longer-term cost control and risk mitigation, by establishing robust and resonant processes and procedures that bring transparency to complexity.

REAL-WORLD ANALYSIS AND INSIGHT

CJC’s Commercial Management teams have been operating in the financial services sector for twenty years, located alongside clients throughout our global footprint. Our consultants are invariably former industry practitioners who bring real-world analysis and insight to clients’ market data challenges.

MARKET DATA COMMERCIAL TRANSFORMATION

Financial institutions are fast at pointing the finger at Market Data as one of the largest operating expenditures but slow at understanding why and how to mitigate and manage costs. CJC help our clients to develop a strategic and sustainable approach to managing market data commercial functions, providing solutions which cater for small, medium or large firms.

Examples of client challenges we solve:

Unclear operational workflow resulting in uncontrolled spending, inefficient and slow invoice processing, and inaccurate vendor/exchange declarations.
Inaccurate and inconsistent inventory environment in areas such as market data contracts, invoices, user permissions, and financial reporting.
Lack of engagement with business stakeholders resulting in poor relationships and reputation for market data functions.

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BUSINESS AND PRODUCT STRATEGY

We help our customers to select the best products and tools aligned to their business needs covering vendor and exchange data sourcing, inventory management and third-party suppliers.

ENVIRONMENT OPTIMIZATION

We help clients to review, reorganize and restructure their environment including inventory management, operating processes and documentation to ensure a clean and efficient running operation without single points of failure or other areas of risk.

VENDOR AND COST CONSOLIDATION

We design and run cost centric initiatives such as vendor and product displacement, demand challenge, contract renegotiation and sourcing strategy to help our clients streamline their market data cost profile.

MARKET DATA BUSINESS PROCESS MANAGEMENT

CJC provide a full suite of managed service capabilities spanning the commercial management lifecycle from contracts, invoice, inventory, and entitlements through to cost reporting. Our services are catered to the needs of our clients who utilize as much or as little as they need to help maximize operational efficiency.

Some examples of client challenges we solve:

Lack of resources and time to effectively manage market data processes such as invoice processing and contract management.
Low quality and accuracy of cost reporting and transparency for business users.
Wasted spending on market data due to missed contract rollovers and overcharging by vendors.

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CONTRACT MANAGEMENT

We help our clients manage the contract lifecycle to protect them from unexpected spend such as auto renewals and ensure they are aware of and understand contractual terms, price and scope changes which often may be obscurely defined.

INVOICE PROCESSING & INVENTORY MANAGEMENT

We manage the full spectrum of the invoice lifecycle on behalf of our clients saving them a significant amount of time and effort. Our global operations team processes thousands of invoices per week to ensure accuracy of billing and timely payment while reducing complications of incorrect billing and extra finance charges.

ENTITLEMENTS MANAGEMENT

We help our clients to manage new requests, changes and cleanup for their Market Data user data requests and permissions such as Refinitiv DACS and Bloomberg EMRS. Our CJC processes integrate into our client business environments with strict governance and controls to prevent unnecessary spend and risk.

COST REPORTING

We work closely with our clients to develop reports suited to their requirements to confidently ensure accurate transparency and cost forecasting from a user, desk and business perspective.

CONSULTANCY AND ADVISORY

CJC provide a wide variety of skillsets encompassing our expertise and experience in the financial industry in a cost-effective and scalable manner to suit our customer requirements.

Some examples of client challenges we solve:

Lack the expertise for vendor migrations, business projects and other market data initiatives.
Short-term resource constraints due to incoming projects or unexpected staff absence.
Challenging situations such as vendor negotiations, business cost pressure and fixing internal operational mistakes.

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BUSINESS ANALYSIS

Our consultants work closely with client business units to ensure they have the optimal market data profile to suit their requirements and help manage the end to end process from sourcing to deployment.

VENDOR MANAGEMENT

We help our clients with difficult conversations in challenging situations such as contract re-negotiations, managing unexpected price increases and other disputes.

MARKET DATA RESOURCING

We provide commercial management experts in all of our global locations on a cost effective basis catering for short term engagement such as maternity or unexpected leave to long term strategic placements for business projects.

AUDIT PROTECTION

Audits represent the most significant headache for all of our clients, large and small, with both frequency and complexity increasing year on year. CJC provide a full range of services from proactive preparation through to remediation and cleanup to minimize risk and maximize compliance for our clients.

Some examples of client challenges we solve are:

Unable to deal with vendor and exchange audits due to lack of resources, knowledge and experience.
Remediating the root cause of audit fines to prevent future recurrence.
Unsure of market data compliance within the organization at the process, systems and documentation level.

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RISK ASSESSMENT

We help our clients assess risk in their environment proactively or prior to an audit to mitigate the liability of fines and other charges.

VENDOR AND EXCHANGE REPORTING COMPLIANCE

We have expertise in managing reporting requirements for all vendors and exchanges in the industry and help our clients to implement our CJC best practice compliant reporting environment which reduces the frequency of audits.

AUDIT PREPARATION AND RESPONSE

We assist our clients through the audit process, from due diligence and preparation to reporting and presentation. Our audit experts ensure the best interests of our clients are protected and provide a layer of confidence during these often stressful experiences.

Case Studies

Our Clients

CJC is a trusted partner to over 800 leading financial institutions.

Testimonials

“Understanding, controlling and allocating our costs are a vital part of our business. CJC CM are experts at utilizing the FITS inventory platform to deliver the clarity and detail that we require to have total transparency across all aspects of our IT spend and contract obligations. We have total confidence in the team and their ability to provide outstanding service and support our growth plans.”

— CEO at Financial Brokerage

“The changes that CJC Commercial Management has made to our processes to streamline, create efficiencies and controls, improve documentation and communication has meant that the service is better than it has ever been. We’ve built a fantastic working relationship which has improved the service by leaps and bounds.”

— VP Manager, Enterprise Market Data Finance at Financial Services Company

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