Specialist Support for Capital Markets IT Infrastructures
CJC supports real-time market data infrastructures for the worlds leading Market Data Providers, Exchanges, Vendors, Investment Banks, Brokers and buy-side institutions. Our hundreds of clients are supported by our global, 24x7 IT teams. CJC is powered by expertise, underpinned by a world-class IT Service Management framework.
"We understand the importance of providing exceptional IT-managed services to our clients. Our teams are dedicated to delivering reliable and efficient solutions that meet the unique needs of each organisation we serve."
CJC support real-time data distribution technologies and is focused on the Capital Markets. These technologies distribute billions of messages every day and need to be low latency, tuned, resilient and robust. To maintain this, CJC leverages a prolific global support and IT Service Management process.
To CJC and our clients, the most important component of our support model is Incident Management. No matter the severity, our clients need to know that issues are detected, escalated and resolved transparently to an agreed Service Level Agreement.
CJC continually strive to improve our response times and reduce the mean time to resolution (MTTR) on tickets. Problem Management is a vital aspect of our managed services to achieve these goals and improve our customer experience.
CHANGE AND RELEASE MANAGEMENT
Realtime data infrastructures are living environments, which have continual re-configurations and upgrades. Done incorrectly, changes can have a negative impact. CJC leverages a strict change management control process to ensure all work carried out will be successful.
CJC know that a well-managed service is built upon excellent communication. CJC provide a variety of customer touchpoints so our service can be seamlessly integrated – and responsive.
QUALITY OF MANAGED SERVICES
Talking the talk is always easier than walking the walk, especially when we provide a 99.998% uptime in market hours! To provide assurance in our service, we provide all our clients with an out-of-the-box SLA and KPI, with regular service reviews as standard.