June 21, 2023
7 Steps To Reach Problem Management Resolution
Cloud Solutions

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 A Good Problem Management Process is Key to Reduce Outages

 

SIX Swiss Exchange suffered an unfortunate outage last week, the worst in over a decade. To reduce outages, a good problem-management process, as part of an ITIL-based IT support model, is key. This article provides insight into:

  • What a good problem-management process includes.
  • What a problem incident report should include.
  • When they should be expected.

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