Market Data Continuity Support

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Your Insurance Policy For Resilient Market Data Operations

Never let a market data issue slow you down. Our Market Data Breakdown Continuity Support (MDC) is your safety net for market data operations and gives you peace of mind without the cost or commitment of a managed service. With priority access to senior engineers whenever you need their support, a simple call or email and our experts will resolve issues remotely or come on-site if required, on-site hours included each month. You could also choose to upgrade to a managed service at any time if your needs change. Stay protected, resilient, and ready for anything, all with maximum simplicity and flexibility.

Boost Your Resilience

Frequently Asked Questions

WHY COVER YOUR MARKET DATA OPERATIONS?

When your market data feed fails, prices freeze, trading stops, and your team is left scrambling. This costs money, frustrates users, and triggers urgent questions from management. Market Data Continuity Support (MDC) is your emergency safety net: one call connects you directly with senior engineers who respond immediately, providing expert support on demand without the long-term cost or commitment of a managed service.

HOW DOES MDC WORK?

Whenever you need support, simply get in touch and our senior engineers will respond immediately, 24/7, resolving issues either remotely or on-site as needed. The monthly subscription includes on-site hours, and you have the flexibility to upgrade to a managed service at any time. With Market Data Continuity Support (MDC), you're always prepared for the unexpected, with maximum simplicity and flexibility.

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Immediate Access and Expert Resolution

MDC gives you direct access to senior engineers, with every request treated as Severity Level 1. This means your issue is escalated quickly and handled by experts who understand market data operations. Support starts right away, either by phone or screen share, with the option for an on-site visit if needed.

Flexible Support with The Required Skills

We step in only when you need us. There’s no ongoing monitoring or access to your systems unless you choose it. What sets MDC apart is our specialist focus on market data. Our engineers have decades of experience with platforms like Bloomberg B-PIPE, Refinitiv, Solace, Kafka, and ITRS. When you call, you're speaking directly with people who understand the technology, the workflows, and the demands of real-time data environments.

Strengthening Resilience. Reducing Risk.

MDC is designed to protect your market data operations, improve resilience, and reduce risk. It’s a great fit for mid-size firms that don’t need full-time coverage but still want direct access to experienced professionals. And if your needs grow, you can upgrade to a full managed service at any time, quickly and without disruption.

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Simple Subscription, Clear Value

MDC is delivered through a fixed monthly subscription, giving you 24/7 access to our global market data experts. There are no hidden fees or unexpected costs. Just reliable, straightforward support you can count on. For many clients, this provides peace of mind, knowing help is always available without the expense of a full managed service.

Priority Response and Complete Support

When something goes wrong, speed matters. With MDC, every request is treated as Severity Level 1, so your issue is handled immediately by senior engineers. Our team uses a remote-first approach to resolve most problems quickly by phone, email, or secure screen share. If an on-site visit is needed, you’re covered. A set number of on-site hours are already included in your monthly subscription, so you can get help on the ground without any additional cost.

Built for Flexibility and Growth

MDC is built to adapt to your needs. Some organisations only need occasional support, while others find their requirements grow over time. If your situation changes, you can upgrade to a managed service at any point without disruption. This flexibility means you only pay for what you need today, while keeping the option to scale as your needs evolve.

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Case Studies

Trusted By More Than 400 Financial Institutions

Testimonials

“The CJC support team have been solid, stable, reliable and effective in assisting our successful exit from TIBCO. Their collaboration, testing, technical expertise, consulting, operational support and overall commitment were key to completing this work. This is an important milestone for us, marking the end of a very complex and challenging EAI project.”

— Director of IT Service Management at Multinational Consumer Goods Corporation

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