February 25, 2021
Introducing Global Support With Local Delivery

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What’s inside?

The introduction of Support Services, CJC’s enterprise level, global market data infrastructure managed service solutions, enabled a global tier one firm in the capital markets industry to handle large volumes of monitoring, support and client requests concurrently, in a fast and effective manner within the APAC region.

Our client’s business users are now happy that they have local support to address their issues, with fast response times and high quality service driven by stringent, capital markets-grade Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

The Results

  • Overnight calls for the US and UK market data teams are greatly reduced, increasing productivity and focus within their respective
    regions and reducing resource constraints.
  • No surprises at the UK start of day as issues in APAC are already being managed or escalated well beforehand.
  • Business users are happy that they have local support to address their issues, with fast response times and high quality service
    driven by stringent, capital markets-grade SLAs and KPIs.
  • Total Cost of Ownership (TCO) is lower than having an in-house market data team locally.

Outstanding support. Every step of the way.

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