February 25, 2021
Case Study: mosaicOA – Critical Issue Identification

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What’s inside?

In the capital markets, firms can have hundreds critical IT servers and appliances, distributing real time data globally. These servers are monitored 24x7, creating thousands of IT metrics and events. When an unprecedented issue occurs, there is a raft of information to decipher.

Recently one of our clients, a global tier 1 bank using mosaicOA - our IT analytics platform - to analyse their entire capital markets estate, had a notable data centre outage. Despite effective resiliency – end users did not lose service – it was still of paramount importance to isolate the specific issue and ensure any and all rectification measures were put in place.

The Results

  • IT Metrics – all updates on the server, e.g. a CPU changing from 44% to 50% utilisation
  • Events – any changes that trigger an alarm, e.g. a CPU hitting a set threshold like 80%

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