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Senior Support Specialist

  • Full-time
  • Singapore/ Hong Kong
  • Benefits: Competitive salary + 15 days annual leave excluding bank holidays + Other benefits


The Support Engineer (Ref: OPSHKSG30) will be responsible for assisting the Incident Management Process & system monitoring based on ITIL best practices and the company’s needs. We operate on a high level of service delivery.

This multifaceted role requires excellent customer service skills, critical thinking, and strong attention to time-sensitive material in a fast-paced environment. This position is responsible for fielding incoming tickets, calls, and emails. The analyst will be accountable for tier 1 support tasks including incident management and escalation to appropriate support groups for processing.

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Founded in 1999, CJC is a leading independent market data technology consultancy and services firm. We have over twenty years’ experience in design, build, and operate services for multi-vendor market data environments for the financial services community. We are a global company headquartered in London, with offices in New York, Hong Kong, and Singapore. Our global teams support over 800 firms, 24x7, from market data vendors to Tier 1 banks. With CJC’s world-class experience, expertise and tooling, our clients have better agility, control, and intelligence over their market data ecosystem.

CJC is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, colour, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.


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